SmallBizGenius Analysis
Andieswim receives mixed reviews, with customers praising the fit and style of the swimsuits, as well as helpful customer service experiences. However, a significant number of reviewers report issues with product quality and difficulties with returns and exchanges.
Category Breakdown
Scores based on analysis of 96 recent reviews
Customer Service
8.0/10Many reviewers praise Andieswim's customer service, highlighting quick responses, helpful representatives, and willingness to resolve issues. Some reviewers specifically mention positive experiences with representatives like Angelica, Ashley and Charlotte, who went "above and beyond" to assist with exchanges and replacements.
30 reviews mention thisProduct Quality & Durability
3.0/10A significant number of reviewers report issues with the quality and durability of Andieswim swimsuits, with some experiencing disintegration, stretching, or warping of the fabric after only a few wears. Some reviewers mention that the material "broke down quickly" and "disintegrated in patches."
25 reviews mention thisFit and Comfort
8.5/10Many reviewers praise the fit and comfort of Andieswim swimsuits, particularly the long torso options. Reviewers describe the suits as having an "excellent fit and comfort" and being "flattering and gorgeous."
20 reviews mention thisReturns and Exchanges
3.5/10Several reviewers express frustration with Andieswim's return and exchange policies, citing short return windows, difficulties with international returns, and refusal to refund sale items. Some reviewers claim that they were "stuck with a swimsuit I can’t even wear" and experienced a "horrible return policy."
18 reviews mention thisSizing Issues
4.0/10Some reviewers report inconsistencies in sizing, with suits not fitting as expected based on the size chart. Reviewers mention that the "sizing was totally wrong" and that items were "too small" or "too large."
8 reviews mention thisShipping and Delivery
5.0/10A few reviewers mention issues with shipping and delivery, including late deliveries and problems with international shipping. One reviewer stated that they "literally never received my package."
5 reviews mention thisPros & Cons
What Customers Love
"The customers service is brilliant. There was a slight inconvenience with my order and they went above and beyond to assur I was satisfied."
"I ordered a swimsuit from Andie and…: I ordered an M in the Malibu suit ribbed and it seems I'm between sizes, so while it was perfect when trying on, after a swim it wasn't as supportive. Andie swim went above and beyond to fix it for me and they were amazing. Highly recommend!"
"The exchange process was easy and quick."
"I loved the options of cut for my new suit - it fits great! My new fave!!! Might need more colors."
Common Complaints
"Unfortunately after about 7 wears the fabric was disentgrating / stretching and warping where the black fabric was turning white."
"Bought the Fiji swimsuit that is way to long for my torso even though it was not the long torso option. Was on sale but it says final sale no returns doesn’t say anything about exchanges. Anyway now I am stuck with a swimsuit I can’t even wear."
"I ordered a bikini which I received and the sizing was totally wrong to what the sizing was described as."
"Completely non-existent customer service. I've reached out via each email address I could find as well as Facebook and Instagram. Nothing. Stuck with multiple suits that do not fit. Do not order from them."
"Late delivery: I rush ordered my swim suit and it did not arrive in time. It was supposed to arrive on a Tuesday and it came on a Thursday. Very disappointing"
Common Questions About Andieswim
Answers derived from customer review patterns
Is Andieswim legit and trustworthy?
Andieswim is a legitimate company selling swimwear online, but customer reviews suggest mixed experiences. While many customers praise the fit and style of the suits, a significant number report issues with product quality, such as fabric disintegration after only a few wears. There are also complaints about restrictive return policies, especially for sale items and international orders. Therefore, while Andieswim is a real business, potential customers should carefully consider the reported quality concerns and return limitations before making a purchase.
Based on 45 reviewsDoes Andieswim have good customer service?
Customer service experiences with Andieswim appear to be inconsistent. Many reviewers praise the customer service, describing representatives as helpful, responsive, and willing to go above and beyond to resolve issues. However, other reviewers report difficulties reaching customer service, experiencing long delays in responses, or receiving unhelpful assistance. Therefore, while positive customer service experiences are common, there is also a risk of encountering unresponsive or unhelpful support.
Based on 30 reviewsIs Andieswim worth it for small business?
Whether Andieswim is worth it for small businesses depends on their specific needs and priorities. If a business is looking for stylish and flattering swimwear for photoshoots or employee uniforms and is willing to prioritize aesthetics over long-term durability, Andieswim might be a suitable option. However, businesses should be aware of the reported quality issues and restrictive return policies, which could lead to dissatisfaction and additional costs. It's crucial to carefully weigh the potential benefits against the risks before making a purchase.
Based on 20 reviewsWhat is Andieswim's return policy like?
Andieswim's return policy is a frequent point of contention in customer reviews. The return window is often cited as being relatively short, at 14 days. Several reviewers also mention that sale items are often non-refundable, and international customers are responsible for covering the cost of return shipping. These factors can make returns and exchanges difficult, leading to customer frustration.
Based on 18 reviewsAre Andieswim swimsuits true to size?
Sizing appears to be an area of concern for some Andieswim customers. While some reviewers find the suits to fit perfectly, others report inconsistencies in sizing, with items running too small or too large. It's recommended to carefully consult the size chart and potentially order multiple sizes to ensure a proper fit, but be aware of the return policy limitations if purchasing sale items.
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